This case reflects common irregularities in fitness service contracts. During an inspection, the Yingze District Administration for Market Regulation found that a fitness service company had included multiple unfair clauses in membership agreements, personal training contracts and other documents, such as “all fees are non-refundable”, “exemption from liability for injuries caused by equipment”, and “the final interpretation right belongs to the company”. These clauses collectively infringed on consumers’ right to terminate contracts and right to safety protection, and constituted illegal acts of using standard terms to reduce their own responsibilities and exclude consumers’ main rights. In the end, the company was given an official warning and a fine in accordance with the law. Such cases also sounded the alarm for the industry to standardize contract texts and protect consumers’ rights and interests.
